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  Referencia 10118
Título: Desafíos y experiencias en la implementación del servicio de Crowdsourcing en la empresa
Título original: Challenges and Experiences in Deploying Enterprise Crowdsourcing Service
Autor: Vukovic, Maja; Laredo, Jim; Rajagopal, Sriram
Resumen: The value of crowdsourcing, arising from an instant access to a scalable expert network on-line, has been demonstrated by many success stories, such as GoldCorp, Netflix, and Top Coder. For enterprises, crowdsourcing promises significant cost-savings, quicker task completion times, and formation of expert communities (both within and outside the enterprise). Many aspects of the vision of enterprise crowdsourcing are under vigorous refinement. The reasons for this lack of progress, beyond the isolated and purpose-specific crowdsourcing efforts, are manifold. In this paper, we present our experience in deploying an enterprise crowdsourcing service in the IT Inventory Management domain. We focus on the technical and sociological challenges of creating enterprise crowdsourcing service that are general-purpose, and that extend beyond mere specific-purpose, run-once prototypes. Such systems are deployed to the extent that they become an integrated part of business processes. Only when such degree of integration is achieved, the enteprises can fully adopt crowdsourcing and reap its benefits. We discuss the challenges in creating and deploying the enterprise crowdsourcing platform, and articulate current technical, governance and sociological issues towards defining a research agenda.

Conference Information: 10th International Conference on Web Engineering
Vienna, AUSTRIA, JUL 05-09, 2010
Idioma: Inglés     País: USA     ISBN / ISSN: 0302-9743     Año: 2010
Tipo: Artículo
Área: Aplicación de las TIC > Redes sociales
Entidad: IBM TJ Watson Res Ctr, Hawthorne, NY 10532
Fuente: WEB ENGINEERING Book Series: Lecture Notes in Computer Science
Localización en fuente: Volume: 6189 Pages: 460-467
Descriptores: Empresa; Crowdsourcing; Enterprise crowdsourcing; Governance; Crowdsourcing Process
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